Returns & Refunds

At Dimples we stock premium products and hope you will be delighted when your purchase when it arrives.

However, if you’re not completely satisfied with your purchase, we can refund or exchange most items. Before you buy, check the exceptions list below for items that can’t be returned or exchanged, and choose carefully.

• For a return, you must have proof of purchase
• The product must have been purchased in the last 14 days
• The product is in original condition, with original packaging and labels
• The product has not been washed, worn, or used

Exceptions / non-returnable items

We do not offer returns or exchanges on these items (unless the product is damaged or faulty):

• Nursery furniture – including mattresses, baby nests, and loungers. 
• Hardware – including strollers, car seats, highchairs, carriers, leaf seats, scoot & ride and travel cots
• Baby Monitors, Books, Breast Pumps, Milk Warmer
• Teethers, baby bottles and dummies
• Skincare – including lotions and soothing oils
• All food products – including formulas, supplements and lactation products
• Swimwear and underwear
• Baths, Potty, Toilet trainer seats
• Gift vouchers
• Sale / discounted items

Please inspect your order upon arrival and contact us if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To enquire about a return, you can contact us at info@dimples.co.nz.

Returns should be sent to:
Dimples by Jane Anne
308B Rosebank Road
Avondale
Auckland 1026

If you’ve changed your mind about a purchase, you will need to return products at your own expense. We will send you a postage-paid courier label if the product is faulty.

Refunds

If approved for a refund, the money will be refunded to the original payment method within 5 business days. Please note that it can take some time for your bank or credit card company to process refunds.

If you’ve been approved to return for Store Credit, this will be reflected in your Dimples account.

If you’re unsure about a return contact us at info@dimples.co.nz and we’ll be happy to help.