Returns and Refunds

 

At Dimples we stock premium products and hope you will be delighted when your purchase when it arrives.

However, if you’re not completely satisfied with your purchase, we can refund or exchange most items. Before you buy, check the exceptions list below for items that can’t be returned or exchanged, and choose carefully.

• For a return, you must have proof of purchase
• The product must have been purchased in the last 14 days
• The product is in original condition, with original packaging and labels
• The product has not been washed, worn, or used

EU Right of Withdrawal (Cooling-off Period)

If you are a consumer in the European Union purchasing online, you have the legal right to withdraw from your purchase within 14 days of receiving your order without giving any reason.

The withdrawal period expires 14 days after the day you, or a nominated person, receives the goods. To exercise this right, you may notify us of your decision to withdraw within the 14-day period either by contacting us at info@dimples.co.nz with your order number and a clear statement that you wish to cancel the purchase, or by logging into your customer account on our website, opening the relevant order, and selecting the “Return Item” button (this option will only appear if your order is eligible).

If you withdraw from your order, you must return the goods within 14 days of notifying us. Unless the item is faulty, damaged, or incorrect, you are responsible for the cost of returning the goods.

Once the returned goods are received, we will refund the order.

Please inspect your order upon arrival and contact us if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To enquire about a return, you can contact us at info@dimples.co.nz.

Returns should be sent to:
Dimples by Jane Anne
308B Rosebank Road
Avondale
Auckland 1026

If you’ve changed your mind about a purchase, you will need to return products at your own expense. We will send you a postage-paid courier label if the product is faulty.

Refunds

If approved for a refund, the money will be refunded to the original payment method within 5 business days. Please note that it can take some time for your bank or credit card company to process refunds.

If you’ve been approved to return for Store Credit, this will be reflected in your Dimples account.

If you’re unsure about a return contact us at info@dimples.co.nz and we’ll be happy to help.