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Delivering Dimples – shipping and returns

Dimples is a proud New Zealand business, but we have fans everywhere. We ship our babywear, accessories, and other baby products to people all over the world.

Here’s how it works:
Delivery details
If your product is in stock, we will dispatch it within five working days of receiving your order. Occasionally, a product is out of stock. In that case, we will let you know and send your order out as soon as it is available.
Shipping in New Zealand
If your delivery address is in New Zealand, your order should arrive within 2-5 working days. Bulky items and rural addresses can take a bit longer. We can’t deliver to PO Boxes, so make sure you give us a physical address.
International Shipping
International Orders may take 14+ business days to arrive – partly because we hand embroider each garment before sending it off. Large or bulky international orders may require extra shipping fees – we’ll let you know before we ship your items. Some large, heavy items are only available within New Zealand, so make sure to check the product page before you order.

We offer international shipping to:

Australia, Austria, Belgium, Canada, China, Cook Islands, Costa Rica, Croatia, Czech Republic, Denmark, Ecuador, El Salvador, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Macau, Malaysia, Mexico, Netherlands, Norway, Philippines, Poland, Portugal, Romania, Samoa, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Tonga, UK, USA, Vanuatu, Uruguay and Vietnam.

If your country is not listed, get in touch and we will give you a shipping quote.

Returns
Every Dimples-branded product is made with love and care. We use quality materials, have high manufacturing standards, and hand-embroider every garment. We hope you will be delighted when your products arrive.

However, if you’re not completely satisfied with your purchase, we can refund or exchange most items*.

Make sure:
  • You have proof of purchase
  • The product was purchased in the last 14 days
  • The product is in original condition, with original packaging and labels
  • The product has not been washed, worn, or used


You will need to return products at your own expense if you change your mind, but we will refund or credit postage if the product is faulty.

*Before you buy, check the exceptions for a list of items that can’t be refunded or exchanged, and choose carefully.


Exceptions
We do not offer returns or exchanges on these items unless the product is damaged or faulty.

  • All nursery furniture – including mattresses
  • Swimwear
  • All hardware – including prams/strollers, car seats, high chairs, leaf seats and travel cots
  • Teethers, baby bottles and dummies
  • Skincare – including lotions and soothing oils
  • Gift vouchers
  • Sale items
  • Dorothy Waide's tutorial video collection


Send returns to:
Dimples by Jane Anne
Unit B, 1 Charann Place
Avondale
Auckland 1026

If you’re unsure about a return, get in touch and we’ll be happy to help.